Service Design

Facilitating journey mapping workshops

6. December 2018

Facilitating journey mapping workshops

A facilitator can help make workshops more efficient and enjoyable. This is a slide deck on facilitating journey mapping workshops.

The slides cover the basics of facilitation as well as how to facilitate the development of personas and journey maps.

Katharina takes care of marketing and communications at More than Metrics. With her background in business and psychology she loves both logical as well as empathic thinking.